Principal Engineer, Service Delivery

Responsibilities

• Partner with delivery, operations and vendors to identify pain points, resolve issues, improve processes, and enhance service delivery
• Monitor and drive partner performance against key metrics, including timeliness, quality, productivity, inventory control, and customer satisfaction
• Communicate effectively with stakeholders at all levels to maximize the overall customer experience
• Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance
• Manage reporting, data exchange, and B2B service support activities in collaboration with customers, partners, and IT teams

Requirements

• Supply chain operations expertise
• Knowledge of forward and reverse logistics processes
• Understanding of Warehouse Management Systems (WMS)
• Proficiency in Microsoft Excel and Access
• Strong data analysis and reporting skills
• Excellent customer service and relationship building skills

Preferred Qualifications

• 8+ years of related experience with a Bachelor's degree
• 6+ years of related experience with a Master's degree
• 3+ years of related experience with a PhD
• AWS/Azure Associate/Professional certifications
• VMware VCP/VCAP certifications
• Kubernetes CKA/CKAD certifications

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.