Principal Engineer

Responsibilities

• Act as the highest-level escalation resource for complex endpoint, infrastructure, authentication, and service-related issues
• Perform hands-on troubleshooting across Windows, macOS, mobile devices, identity systems, and enterprise applications
• Manage, optimize, and support device management platforms such as Intune, SCCM, and JAMF
• Execute upgrades, patching, migrations, and deployments for end-user and infrastructure systems
• Engineer operational improvements including workflow enhancements, automation, and ticket reduction strategies
• Execute routine and advanced network operational tasks such as firewall rule updates and switch configuration
• Mentor Helpdesk and IT Support staff to elevate technical maturity
• Execute endpoint hardening, patching, vulnerability remediation, and compliance enforcement

Requirements

• 12-15 years of experience in IT support, systems operations, or endpoint engineering roles
• Expertise in enterprise endpoint management tools (Intune, SCCM, JAMF, Workspace ONE)
• Strong troubleshooting capabilities across Windows, macOS, networking basics, and identity platforms
• Hands-on experience with Azure AD/Entra ID or equivalent identity platforms
• Strong understanding of ITIL processes and Helpdesk operations
• Demonstrated ability to lead escalations and resolve high-impact technical issues

About the Company

NETGEAR is on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.