Principal Customer Success Manager

Responsibilities

• Own a portfolio of strategic customer accounts with accountability for gross retention, net retention, and renewal readiness
• Manage ARR retention targets by building account plans and driving proactive engagement strategies
• Run structured at-risk account playbooks to mitigate churn and competitive displacement
• Act as a trusted advisor guiding customers through transitions from appliance-based to containerized microservices architectures
• Help customers develop roadmaps for data security across hybrid and multi-cloud environments (AWS, Azure, GCP)
• Drive adoption of Protegrity AI Team Edition for securing GenAI pipelines, RAG, and agentic workflows
• Serve as the voice of the customer to Product and Engineering teams regarding roadmap priorities
• Conduct regular QBRs and architecture reviews to quantify risk reduction and business value

Requirements

• 10+ years of IT experience in Customer Success, data analytics, or enterprise software
• 5+ years in a technical role such as consultant, solutions architect, or technical account manager
• Hands-on experience with RDBMS (DB2, Oracle, MS-SQL, PostgreSQL) or modern data platforms (Snowflake, Databricks, Redshift, BigQuery)
• Proficiency in SQL programming and scripting
• Experience with Linux/Unix-based operating systems and Windows CLI environments
• Working knowledge of cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes, CI/CD)
• Proven track record of managing multi-year, 7-figure enterprise renewals
• Ability to travel up to 30–40%
• Bachelor's degree in a related field or equivalent experience

Preferred Qualifications

• Direct experience with data protection, privacy, or security technologies (tokenization, encryption, DLP)
• Experience supporting AI/ML or GenAI workloads (RAG, LLM guardrails, LangChain, LlamaIndex)
• Background in highly regulated verticals like Financial Services, Healthcare, or Insurance
• Knowledge of compliance regimes such as PCI DSS, HIPAA, GDPR, or DORA

About the Company

Protegrity is a global leader in data security, using AI and quantum-resistant cryptography to transform data protection across cloud-native, hybrid, and on-premises environments.