Principal Customer Success Manager

Responsibilities

• Act as a trusted advisor to customers, helping them fine-tune learning and development strategies using Adobe Learning Manager.
• Manage end-to-end client relationships, interacting with stakeholders ranging from Learning Managers to CLOs and Directors.
• Drive product adoption and maximize customer value by assisting with effective implementation and strategic guidance.
• Identify growth opportunities within existing accounts, including upselling and cross-selling products and features.
• Provide technical expertise regarding API integration use cases and recommend tailored solutions.
• Deliver professional presentations for Strategic Business Reviews (SBRs), product demos, and training sessions.
• Gather and analyze customer feedback to provide actionable insights to the product development and engineering teams.

Requirements

• 12-15 years of experience in customer relationship management, preferably within learning technologies or solution consulting.
• 7-10 years of demonstrated experience in exceptional customer management.
• Bachelor's or Master's degree in Business Management, Engineering, or a related field.
• Technical expertise in API integration use cases and the ability to explain complex technical information clearly.
• Strong leadership, negotiation, and persuasion skills to influence stakeholders both inside and outside the organization.
• Analytical and process-oriented mindset with excellent communication and presentation abilities.

Preferred Qualifications

• Deep understanding of the eLearning market and experience administering Learning Management Systems (LMS).
• Experience managing or overseeing large-scale Learning & Development (L&D) programs.

About the Company

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity, and personalized customer experiences. From emerging artists to global brands, Adobe provides the essential tools to design and deliver exceptional digital experiences across every screen.