Principal Customer Success Business Partner

Responsibilities

• Manage a portfolio of Enterprise Customers with an ARR of approximately $10M, focusing on value realization, ROI, and contract renewals.
• Act as the primary trusted advisor and point of contact for customers throughout their lifecycle.
• Drive customer adoption by monitoring end-user engagement and building proactive action plans.
• Partner with Sales, Professional Services, and Partner teams to ensure successful implementation and service quality.
• Identify and execute growth opportunities within existing accounts to expand the Anaplan footprint.
• Mediate technical or platform issues and advocate for model-building best practices.
• Educate customers on the platform roadmap and promote engagement through community and user groups.

Requirements

• 10+ years of experience in account management, consulting, or client services.
• Strong project and program management experience.
• Excellent communication and presentation skills, with the ability to translate technical information for various stakeholders.
• Proven problem-solving and troubleshooting skills.
• Ability to travel up to 25% within the region.
• Customer-first mentality with an extreme ownership mindset.

Preferred Qualifications

• Experience within the Technology, Media, and Telco (TMT) industries.
• Experience in business planning, including annual operating plans, forecasting, and modeling.

About the Company

Anaplan is a team of innovators focused on optimizing business decision-making through a leading AI-infused scenario planning and analysis platform. Our customers include many of the Fortune 50, relying on our best-in-class platform to outpace their competition and the market.