Principal Customer Success Account Manager

Responsibilities

• Serve as the primary delivery lead and partner for strategic enterprise customers to accelerate value realization across Digital Cloud platforms.
• Support foundational relationships with key customer stakeholders and technical professionals to ensure quality solution delivery.
• Translate customer business needs into actionable plans using Microsoft’s cloud and enterprise solutions.
• Align Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Lead program planning, customer-facing reviews, and prioritization of engagements to address agreed-upon customer outcomes.
• Track adoption and usage milestones of Microsoft products and services to drive consumption and identify retention opportunities.

Requirements

• Master's Degree in Business, Computer Science, or a related field AND 4+ years of experience in customer success, solution delivery, or consulting.
• OR Bachelor's Degree in a related field AND 6+ years of relevant experience.
• Proven expertise in Cloud and enterprise solutions.
• Strong experience in customer success or solution delivery management.

Preferred Qualifications

• 10+ years of experience in customer success, solution delivery, or practice management.
• 5+ years of relevant work experience within a specific customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certifications in relevant technologies such as Azure or Microsoft 365.
• ITIL Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent change management certification.

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization helps customers accelerate business value through differentiated experiences that leverage our industry-leading products and services.