Premium Sales and Service Coordinator

Responsibilities

• Assist the Director of Premium Sales and Service in generating sales and administering Live Nation Premium Experiences Programs.
• Prepare, issue, and verify the return of all Premium Seat contracts.
• Oversee and maintain accounts receivable and client relationships.
• Act as a liaison with internal departments including Box Office, Finance, and Marketing.
• Manage client tickets using Archtics and maintain the client email database via Marketing Cloud.
• Coordinate on-site premium experiences and client services for concert events.
• Interface with VIP Club staff to ensure smooth venue operations regarding catering and concessions.
• Conduct cold calls and prospecting for new clients using tools like ZoomInfo and LinkedIn Sales Navigator.

Requirements

• Associates degree required; Bachelor’s degree preferred.
• 1-2 years of relative business experience.
• Strong communication and excellent customer service skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to multi-task, problem solve, and work effectively in a team setting.
• Highly organized with the ability to anticipate the needs of VIP clientele.

Preferred Qualifications

• Experience in the hospitality or entertainment industry.
• Social media savvy.

Benefits

• Health: Medical, vision, dental, and mental health benefits with access to a health care concierge.
• Yourself: Free concert tickets and generous paid time off, including holidays and sick time.
• Wealth: 401(k) program with company match and stock reimbursement program.
• Family: New parent programs including caregiver leave, fertility, adoption, and foster support.
• Career: Skill development through School of Live, tuition reimbursement, and student loan repayment.
• Others: Volunteer time off and crowdfunding match.

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We connect sponsors with millions of fans at events worldwide and provide a platform for thousands of artists to reach their audiences.