Pre-Arrival Supervisor

Responsibilities

• Support the Itinerary Designer team by providing daily guidance and assistance to ensure operational efficiency.
• Coordinate personalized guest arrangements including dining reservations, spa appointments, transportation, and special requests.
• Review upcoming arrivals to identify VIP guests, celebrations, and specific preferences.
• Partner with Front Office, Housekeeping, Food & Beverage, and Spa teams to ensure seamless guest experiences.
• Maintain accurate guest records, itineraries, and communications within hotel systems.
• Assist with Basecamp operations, including managing reservations, schedules, and logistical details.
• Identify opportunities to increase guest engagement and upselling revenue.
• Step in to support daily operations in the absence of the Pre-Arrival Manager when necessary.

Requirements

• 2+ years of experience in luxury hospitality, guest services, concierge, or reservations.
• Prior supervisory or team support experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency with hotel systems and Microsoft Office.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods and lift up to 25 pounds.

About the Company

Settled more than 150 years ago, Bishop's Lodge is an iconic Santa Fe landmark steeped in history. We offer guests a vibrant culture of discovery through nature-driven adventures, visual arts, culinary arts, and the art of gathering. As part of the Auberge Resorts Collection, we are dedicated to bringing the soul of the locale to life through exceptional service and captivating design.