Practice Support Assistant II

Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting, including referral tracking and insurance authorization processing
• Deliver exceptional customer service by resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow improvements
• Participate in quality improvement initiatives and special projects

Requirements

• High School Diploma or GED
• 1+ years of onsite administrative or customer service experience
• Basic level of proficiency with Microsoft Office

Preferred Qualifications

• Associate's degree in a medical office administration program
• Previous experience in a Pediatrics or general healthcare setting
• Proven experience with scheduling software and electronic medical records systems (Epic or equivalent)
• Strong problem-solving and complex patient management skills

Benefits

• Paid Time Off starting from the first pay period plus 8 Paid Holidays
• Medical, Dental, and Vision plan options
• Health Spending Account or Health Saving Account participation
• Life, AD&D, Short-term, and Long-term Disability insurance
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Discounts
• Employee Assistance Program and Referral Bonus Program

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We are part of UnitedHealth Group, working to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.