Practice Support Agent

Responsibilities

• Answer inbound calls, live chats, and emails to support customers with testing tools and data uploads
• Handle overflow scheduling calls to ensure efficient operations
• Troubleshoot Overnight Pulse Oximetry upload issues and guide users through website tools
• Process and validate test orders, physician updates, and faxed results
• Manage shared departmental queues and assist with cross-training as needed

Requirements

• 1+ year of customer service or support experience
• High school diploma
• Proficiency in Microsoft Excel and MS Office
• Excellent phone presence, attention to detail, and multitasking skills

Preferred Qualifications

• Knowledge of oximetry or sleep testing equipment

About the Company

ResMed creates life-changing health technologies that empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices, and intelligent software make home healthcare more personalized, accessible, and effective.