Practice Patient Care Coordinator

Responsibilities

• Greet patients upon arrival and secure all required documentation and signatures.
• Obtain and verify insurance and demographic information while managing collection attempts.
• Facilitate patient care coordination between primary, specialty, and ancillary services.
• Manage patient intake, create medical records, and maintain accurate data.
• Process incoming calls, respond to practice inquiries, and manage phone requests.
• Schedule, confirm, and reschedule patient appointments.
• Handle distribution of mail, faxes, and electronic communications.
• Support a patient-centered medical home through efficient and compassionate service.

Requirements

• High School degree or GED required.
• Proven experience in customer service.
• Knowledge of medical office operations, including scheduling, registration, and electronic medical records.
• Understanding of patient flow, billing, coding, and insurance authorizations.

Preferred Qualifications

• Familiarity with medical terminology.
• Experience working within a specialty office environment.

About the Company

Concord Hospital is a nationally-accredited, progressive regional health system. Evolving from a community hospital into a major regional integrated health system, we are dedicated to providing sophisticated clinical care and maintaining internationally recognized quality management standards.