Practice Patient Care Coordinator

Responsibilities

• Greet patients upon arrival and secure all required documentation and signatures.
• Obtain and verify insurance and demographic information while managing collection attempts.
• Facilitate patient care coordination between primary, specialty, and ancillary services.
• Manage patient intake for new and existing patients and maintain accurate medical records.
• Process and route incoming calls, requests, and departmental inquiries.
• Schedule, confirm, and reschedule patient appointments and manage Televox reports.
• Handle distribution of mail, faxes, and electronic communications.
• Support a patient-centered medical home culture through efficient and compassionate service.

Requirements

• High School degree or General Educational Development (GED) equivalency.
• Proven experience in customer service.
• Knowledge of medical office operations, including scheduling, registration, and electronic medical records.
• Ability to pass an annual registration competency exam.

Preferred Qualifications

• Familiarity with medical terminology.
• Experience with billing, coding, charge capture, referrals, and authorizations.
• Knowledge of payer guidelines, compliance, and regulatory standards.

About the Company

Concord Hospital is a nationally-accredited, progressive regional health system. Evolving from a community hospital into a major regional integrated health system, we are recognized for our sophisticated clinical practices and commitment to quality management. We are the first healthcare system in New Hampshire to be certified in compliance with internationally recognized ISO 9001:2008 quality management practices.