Practice Operations Manager II

Responsibilities

• Lead and coordinate operational and administrative functions for assigned clinical practices to ensure efficiency and high-quality patient experiences.
• Develop and implement policies related to patient scheduling, office operations, and exam area workflows.
• Oversee supply chain management, including ordering, stocking, and maintaining par levels for office supplies.
• Monitor key performance indicators (KPIs) and utilize data-driven methodologies to implement performance improvement initiatives.
• Manage staff through recruitment, human resource management, coaching, and professional development.
• Conduct daily huddles and regular meetings with supervisors to ensure smooth patient flow and team coordination.
• Ensure compliance with all regulatory agencies and organizational policies, including HIPAA and OSHA.
• Participate in special projects and serve as a subject matter expert for operational improvements.

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum of 4 years of related experience in healthcare operations or administration.
• Demonstrated proficiency in project management, including planning and executing activities with cross-functional teams.
• Strong data analysis skills with the ability to extract, evaluate, and summarize complex datasets.
• Proficiency in Microsoft Office (specifically Word and Excel).
• Excellent communication skills, with the ability to deliver high-level presentations to senior leadership.
• Proven ability to lead, mentor, and manage a diverse team in a fast-paced environment.

Preferred Qualifications

• Master's degree.
• Previous experience in physician practice management.
• Fluency in Spanish.

About the Company

Columbia University is a world-class research university located in New York City. The Faculty Practice Organization (FPO) is dedicated to delivering exceptional patient care through highly coordinated clinical operations and excellence in healthcare delivery.