Practice Manager

Responsibilities

• Lead and develop the dispensary staff to provide a patient-centric, premium eyecare experience
• Manage all facets of dispensary operations, including daily shop activities and inventory controls
• Drive sales performance and achieve key performance indicators (KPIs) for the practice
• Oversee expense and budgetary controls to ensure profitability
• Foster positive working relationships with practice doctors and clinical staff
• Coach and mentor team members through individual development plans and performance management
• Resolve customer service issues and anticipate potential operational problems
• Implement and maintain company-approved safety programs and policies

Requirements

• High School diploma or GED
• ABO certification or applicable state licensure
• Proven experience in optical retail and customer service
• Strong knowledge of optical theory and merchandise
• Familiarity with point-of-sale (POS) systems and patient record software
• Excellent written, verbal, and listening communication skills

Preferred Qualifications

• 1+ years of supervisory experience in an eyecare environment

Benefits

• Competitive bonus and/or commission plans
• Comprehensive health care coverage
• Retirement savings plans
• Paid time off and vacation
• Various employee discounts

About the Company

Vision Associates is a leading optical dispensary management and consulting company dedicated to providing the highest level of service and integrity. As part of EssilorLuxottica, we are part of a global community of over 200,000 employees driving transformation in the eyewear and eyecare industry.