Practice Manager

Responsibilities

• Foster a client-centric environment for pets and their parents
• Promote local community engagement through marketing and onsite events
• Resolve client concerns and manage financial arrangements
• Hire, train, and develop a high-performing support team
• Schedule team members and ensure appropriate staffing levels
• Conduct performance reviews and oversee employee development
• Create budgets, monitor KPIs, and analyze financial statements
• Manage inventory and ensure financial efficiency
• Supervise facility cleaning, maintenance, and organization
• Enforce safety and security protocols
• Collaborate with marketing to execute advertising and outreach strategies

Requirements

• Bachelor’s degree in business or related field (or equivalent experience)
• Experience managing a high-touch client service business (e.g., spa, medical office, veterinary practice, hospitality)
• Proven ability to manage labor costs, scheduling, and P&L
• Strong leadership and team development skills

Preferred Qualifications

• Certified Veterinary Practice Manager (CVPM) designation

Benefits

• Competitive pay and advancement opportunities
• Flexible scheduling and generous paid time off
• Company-paid holiday schedule
• Team Pet Care Discounts
• Health, Dental, and Vision insurance
• 401K retirement savings

About the Company

Heart + Paw offers full-service veterinary centers that are reimagining pet care, providing state-of-the-art care with a low-stress approach for pets and their families.