Practice Liaison

Responsibilities

• Serve as the primary point of contact between Diverge Health and partnered practices
• Lead the new practice onboarding process, including training and technology access
• Provide education to clinicians and staff on value-based care and quality best practices
• Facilitate presentation of performance scorecards, claims data, and gap reports
• Develop initiatives to drive value-based transformation and improve practice performance
• Maintain regular communication between practices and the Care Team regarding patient care plans
• Facilitate quarterly Joint Operating Committee (JOC) meetings with the Market Medical Director
• Support practices in navigating EMRs, Provider Portals, and other technology platforms
• Maintain accurate practice profiles in the company CRM

Requirements

• Bachelor’s degree in business, healthcare administration, or a related field
• 2–4 years of experience in healthcare operations or customer-facing roles (provider or payer)
• Familiarity with primary care practice workflows including scheduling, billing, and documentation
• Strong understanding of value-based care (VBC) models
• Knowledge of HEDIS quality measures
• Familiarity with risk adjustment methodologies (e.g., HCCs)
• Proficiency in Microsoft Office, specifically PowerPoint and Excel
• Valid driver’s license, car insurance, and access to reliable transportation for travel
• Ability to travel within the community for physician office visits

Preferred Qualifications

• Graduate or professional degree in business, management, or healthcare policy
• 2+ years of experience with a value-based care company

About the Company

Diverge Health partners with primary care providers to improve the engagement and management of Medicaid patients, offering specialized resources and clinical programs to close gaps in care and improve patient lives.