Practice Coordinator 3

Responsibilities

• Support practice operations by managing patient scheduling, referrals, and care coordination.
• Act as the public face of the practice, providing excellent customer service and handling service recovery efforts.
• Manage administrative tasks including CRM messages, telephone encounters, scanning, filing, and authorizations.
• Coordinate complex scheduling for new patients, outpatient/inpatient surgeries, and pre-appointment tests.
• Assist with revenue cycle activities such as insurance verification, collecting co-pays, and securing authorizations.
• Maintain accurate patient records and ensure compliance with HIPAA and medical center policies.
• Collaborate with clinical and management teams to optimize unit efficiency and patient flow.

Requirements

• High school graduate or equivalent with 4 years of related experience; OR a college degree with 6 months of related experience.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Experience navigating multiple patient record systems.
• Strong administrative, scheduling, and organizational skills.
• Knowledge of medical practice terminology.
• Excellent written and verbal communication skills.
• Ability to work independently and prioritize tasks under pressure.

Preferred Qualifications

• Prior experience with EPIC, APeX, or Cadence.
• Experience in healthcare settings specifically involving surgical or ancillary service scheduling.
• Bi-lingual or multi-lingual capabilities (Spanish, Cantonese, or Russian).
• Experience with insurance verification and medical billing processes.

About the Company

The University of California, San Francisco (UCSF) is a leading academic health sciences institution dedicated to promoting health worldwide through advanced biomedical research, graduate-level education, and excellence in patient care. UCSF is a diverse community committed to the values of professionalism, respect, integrity, diversity, and excellence.