Post Sales Operations Manager

About the Company

Rogo is transforming global finance by empowering professionals at the world's top investment banks, private equity funds, and investment firms with AI that delivers unparalleled speed, accuracy, and insight. We are scaling quickly and defining a new category of enterprise AI.

Responsibilities

• Own the post-sales data model in Salesforce, including account health scoring and renewal tracking
• Design and maintain the renewal pipeline, forecasting methodology, and revenue retention reporting infrastructure
• Build customer health frameworks by defining inputs like product usage and engagement signals
• Partner with Finance and Legal on contract infrastructure, renewal schedules, and consumption monitoring
• Own CS team performance reporting, including book of business coverage and capacity modeling
• Support the post-sales technology stack, including CRM configuration and CS tooling like Gainsight or Vitally
• Partner with Sales Ops and Systems teams on handoff process design and onboarding milestone tracking
• Build operational infrastructure for advisory and professional services motions
• Contribute to executive-level revenue reporting including GRR, NRR, and cohort analysis

Requirements

• 5+ years in CS Operations, Revenue Operations, or Sales Operations at a B2B SaaS company
• Strong Salesforce proficiency and experience administering CS platforms
• Ability to work across contract, consumption, and CRM data for ARR and NRR reporting
• Strong analytical skills for building cohort retention models and spotting data integrity issues
• Experience supporting renewal forecasting processes
• Exceptional cross-functional communication skills
• Experience in a high-growth B2B SaaS company selling to enterprise or institutional buyers

Preferred Qualifications

• Familiarity with consumption-based or hybrid billing models
• Exposure to professional services or advisory revenue operations
• Experience with BI tools such as Sigma, Looker, or Tableau
• Experience standing up a CS ops function from scratch during rapid growth