Post-Sales Enablement Manager

About the Company

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

Responsibilities

• Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants and implementation resources
• Create role-based learning journeys to accelerate team ramp time and optimize performance
• Develop ongoing enablement programs tied to product releases, process updates, and delivery methodology changes
• Design assessments and readiness checkpoints to validate learning retention
• Partner cross-functionally with Solutions, Product, Support, and Education teams
• Organize and maintain enablement content across internal LMS and knowledge repositories like Skilljar and Zendesk
• Build reporting and dashboards to provide visibility into enablement program completion and field adoption
• Identify enablement gaps from the field and translate feedback into scalable training content and playbooks
• Optimize the enablement tech stack and map initiatives to core business metrics like NRR and CSAT

Requirements

• 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation
• Experience in a fast-paced B2B SaaS environment
• Direct experience building enablement programs for Professional Services, Solutions Consulting, Implementation, or Customer Success teams
• Exceptional communication, presentation, and storytelling skills
• Ability to build strong cross-functional relationships with Product, Marketing, and Leadership
• Self-starter mindset capable of thriving in a dynamic startup environment
• Analytical mindset with the ability to map initiatives to metrics like TTV, NRR, and CSAT

Preferred Qualifications

• Experience working in the Procurement, Fintech, or ERP space