Post Production Support Specialist

Responsibilities

• Support customers post go-live of the Charles River Investment Management Solution (CRIMS) by configuring and tuning applications to meet business and technical needs.
• Analyze and evaluate client requirements to provide product expertise and guidance throughout the post go-live journey.
• Educate customers on CRIMS methodologies and functionality, advising on best practices for implementation and operation.
• Identify potential product enhancements and communicate improvements to Product Management and Client Support.
• Train users on existing workflows and gather requirements for new asset classes or security types.
• Maintain client issue lists, provide status reporting, and validate defect resolutions.

Requirements

• Minimum of 5 years of experience with the implementation or support of mission-critical financial solutions.
• Hands-on experience with investment management software, preferably order management or compliance systems.
• Strong knowledge of financial instruments, including fixed income and equities.
• Technical proficiency with SQL, FIX, and relational database structures.
• Degree in Finance, Mathematics, Economics, Engineering, or Computer Science.
• Proven ability to manage multiple projects in parallel and build effective client relationships.

Preferred Qualifications

• Advanced degree or industry certification such as the CFA.
• Experience working within a bank, hedge fund, asset manager, or wealth management firm.
• Understanding of derivatives, FX instruments, and complex investment management workflows.

About the Company

Charles River Development (CRD), a part of State Street, provides enterprise investment management software solutions for large institutions, including wealth management and hedge funds. Through the State Street Alpha platform, we offer the industry's first open front-to-back investment management solution.