Portfolio CEO: Residential Plumbing

About the Company

American Operator exists to keep the American Dream alive through small-business leadership and ownership. We place experienced operators into businesses of retiring owners who want their life's work placed in the hands of leaders who care. Over time, our CEOs follow a clear pathway to earn significant equity in the business they lead.

Responsibilities

• Lead day-to-day operations and drive growth across key business performance metrics
• Build and develop a high-performing and accountable team
• Oversee field operations to deliver exceptional customer service and quality of work
• Grow the direct-to-homeowner customer base by managing the funnel from sourcing leads through job completion
• Oversee warehouse operations and manage inventory levels to support field operations
• Recruit, develop, and retain top plumbing talent
• Partner with American Operator on strategy and execution

Requirements

• Successful track record of operating and growing a residential plumbing business
• Experience owning P&L performance, including budgets and KPI targets
• Experience building, leading, and holding high-performing teams accountable
• Deep understanding of residential plumbing operations (water heaters, water treatment, drain cleaning, sewer/line replacement)
• Hold a master plumbing license or ability to obtain one within 12 months
• Based in or willing to relocate to Texas, Florida, Georgia, North Carolina, Colorado, or Tennessee

Preferred Qualifications

• Track record of building a customer-first culture centered on trust and service quality
• Experience leading a business through a leadership transition
• Experience managing recurring revenue programs through membership plans