Polish Customer Support Specialist

Responsibilities

• Handle incoming calls, emails, tickets, and chats from existing customers and partners to resolve issues according to guidelines
• Provide an efficient and high-quality customer experience at every contact point
• Update customer databases and document actions and history for future contacts and campaigns
• Adhere to schedules and company rules
• Identify potential customers and pass them to the sales team

Requirements

• Native Polish speaker
• Fluent English (B2 level)
• Good computer literacy and technical skills
• Ability to work under pressure to achieve goals
• Responsible, reliable, and professional attitude
• Strong communication and negotiation skills
• EU Passport required

Benefits

• Work from home in Romania
• Multicultural online work environment
• Private medical insurance
• Discount cards
• Performance bonuses
• Work-life balance with Monday to Friday shifts (08:00–17:30)