Pod Lead, Specialty Account Management

About the Company

At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation, connecting kids to highly-vetted caregivers through our marketplace and software.

Responsibilities

• Unify the Account Management Lifecycle by leading a specialized pod of 5–6 direct reports
• Drive Professional Supply Performance for WAV and Livery categories to meet district demand
• Manage and coach a team of individual contributors, focusing on career growth and performance
• Standardize Operational Blueprints by enforcing strict documentation standards and SOPs
• Manage high-complexity strategic partnerships as a player-coach
• Act as the first point of escalation for complex negotiations or service-level gaps
• Optimize the handshake between supply acquisition and operational capacity

Requirements

• 5+ years of experience managing professional teams
• Proven track record of developing and promoting mid-level individual contributors
• Strong systems-thinking skills with a focus on documentation and playbooking
• Tech-fluency in AI and automation tools to accelerate productivity
• Ability to manage complex negotiations and operational challenges
• Data-driven approach to identifying supply gaps and forecasting needs
• Strong communication skills for senior stakeholder presence