POD Administrator

Responsibilities

• Process Proof of Delivery (POD) documents from depots and subcontractors
• Scan processed paperwork to enable customer visibility
• Act as the first point of contact for visitors and incoming calls
• Check that all incidents are reported and paperwork is correctly stamped and signed
• Resolve customer POD queries via telephone and email
• Liaise with customers, supermarkets, and subcontractors
• Manage internal and external post and file vehicle check sheets
• Process stationery orders and printing supplies

Requirements

• Excellent attention to detail
• Customer service experience
• Strong planning and organisational skills
• Good communication skills
• Proficient in Microsoft Excel, Word, and Outlook
• Experience in a fast-paced office environment is desirable
• Experience in logistics or FMCG sector is advantageous

Benefits

• 20 days annual leave plus 8 Bank Holidays
• Pension scheme with 4.5% employee and 4.5% employer contribution
• Life Assurance (3x annual salary)
• Wellness support via Employee Assistance Programme
• Eye Care Vouchers
• Reward & Recognition programmes
• Access to over 50 retailer discounts

About the Company

Fowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK.