Plumbing Manager

Responsibilities

• Lead day-to-day operations of the residential plumbing department
• Create structure, organization, and clear expectations across the department
• Develop, coach, and mentor plumbing team members to improve performance
• Establish consistent processes and ensure adherence to operational standards
• Monitor key performance indicators including revenue, conversion rates, and customer satisfaction
• Partner with field supervisors and sales leaders to improve communication
• Assist with recruiting, interviewing, hiring, and onboarding high-performing employees
• Address performance issues and drive a culture of accountability

Requirements

• Proven experience leading and developing teams
• Strong operational leadership and organizational skills
• Experience creating processes and improving workflows
• Experience managing performance through KPIs and measurable goals
• Strong communication and problem-solving skills
• Plumbing or residential home service industry knowledge strongly preferred
• Experience with Service Titan or similar home service management software is a plus

Benefits

• $80,000–$110,000 annual salary
• Full benefits package including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Full-time, year-round employment
• Opportunities for professional growth

About the Company

Cool Willy’s is a growing service provider looking for leaders to help scale their residential departments through structure, process, and people development.