Player Experience & Community Manager

About the Company

Ghost Story Games is a self-publishing game development studio founded by Ken Levine (Creative Director of System Shock 2, Bioshock, and Bioshock Infinite) and former Irrational Games developers. The studio’s mission is to create narrative-driven experiences rooted in immersive world building and gameplay.

Responsibilities

• Develop and execute strategy for owned social media and community channels
• Develop player engagement strategies to foster a long-lasting community
• Craft social media content, draft copy, and drive asset ideation and production
• Monitor and respond to player inquiries
• Identify, build and maintain in-house relationships with content creators
• Build a customer service solution including onboarding and managing a BPO and customer service tool
• Create and maintain a customer service run book outlining protocols and escalation plans
• Draft and distribute newsletter and bespoke marketing emails
• Define and report on KPIs and player sentiment
• Assist with playtesting efforts including onboarding and operational needs

Requirements

• 5+ years experience in a video game community management role
• Shipped at least 2 games on PC and console as a community manager
• Strong written and verbal communication skills
• Ability to use data to back up recommendations
• Deep familiarity with online and IRL gaming communities, especially single-player games
• Basic knowledge of Adobe Photoshop
• Must be eligible to work in the U.S.