Platform Support Coordinator

Responsibilities

• Support application issues and ensure incidents are addressed within established SLAs
• Maintain the company's ticketing system and resolve technical issues related to the trading platform
• Assist internal and external users of the platform
• Collaborate and share knowledge with global team members
• Use agentic AI tools to facilitate issue resolution and speed up tasks
• Execute stored procedures and query databases using SQL
• Contribute to the company's Knowledge Base by creating and updating articles
• Provide light after-hours and holiday coverage

Requirements

• Bachelor's Degree or relevant substitute experience
• 2+ years of experience in a support representative or client-facing role
• Strong troubleshooting, analytical, and problem-solving abilities
• Effective time management and ability to prioritize deadlines
• Outstanding written and verbal communication skills

Preferred Qualifications

• Experience with SQL and HTML
• Proficiency with Excel and MS Office (pivot tables, large data sets)
• Knowledge of RTB, DSPs, ad exchanges, and ad servers
• Experience with AI tools

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, helping advertisers reach audiences across the open internet.