Platform Support Coordinator

Responsibilities

• Support application issues and ensure incidents are addressed within established SLAs
• Own and escalate incidents to other technical teams
• Manage and resolve transactional application support requests
• Execute stored procedures and query databases using SQL
• Maintain the company's ticketing system and troubleshoot technical issues
• Contribute to the company's Knowledge Base by creating and updating articles
• Perform QA testing and validation
• Coordinate training on support-related tools and processes
• Provide light on-call and after-hours support

Requirements

• Bachelor's Degree or relevant substitute experience
• 0-2 years of technical support experience
• Strong SQL and HTML skills
• Proficiency with Excel and MS Office (pivot tables, large data sets)
• Strong troubleshooting, analytical, and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to prioritize tasks and meet deadlines

Preferred Qualifications

• Knowledge of RTB, DSPs, ad exchanges, and ad servers
• Previous experience or internships in online advertising or technology

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, helping advertisers reach audiences across the open internet.