Platform Support Coordinator

Responsibilities

• Provide high-quality application support by addressing platform incidents within established SLAs
• Maintain the company’s ticketing system to troubleshoot and resolve technical issues related to the trading platform
• Assist both internal and external users with platform-related inquiries and technical challenges
• Execute stored procedures and query databases using SQL to resolve support requests
• Use agentic AI tools to facilitate issue resolution and optimize day-to-day tasks
• Contribute to the company’s Knowledge Base by creating and updating technical articles
• Collaborate with global team members to share knowledge and resolve complex issues
• Provide light after-hours and holiday coverage as needed

Requirements

• Bachelor’s Degree from a four-year university or equivalent relevant experience
• 2+ years of experience in a support representative or similar client-facing role
• Strong troubleshooting, analytical, and problem-solving abilities
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
• Effective time management skills and the ability to prioritize tasks in a fast-paced environment

Preferred Qualifications

• Experience with SQL and HTML
• Proficiency in Microsoft Excel, including pivot tables and large dataset manipulation
• Familiarity with AI tools for task automation
• General knowledge of RTB, DSPs, ad exchanges, ad servers, or other advertising technology platforms

Benefits

• Comprehensive healthcare including medical, dental, and vision
• Retirement benefits with 401k plan and company match
• Paid time off including vacation, sick time, and approximately 13 paid holidays per year
• Parental leave and well-being benefits
• Employee Stock Purchase Plan

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. Our technology helps advertisers reach the right audiences across the open internet, supporting trusted journalism, quality entertainment, and creators worldwide.