Platform Support Analyst I

Responsibilities

• Support platform issues and ensure incidents are addressed within established SLAs
• Multi-task, manage, and resolve technical support requests
• Perform problem-solving and troubleshooting
• Execute stored procedures and query databases using SQL
• Maintain the company's ticketing system and resolve technical issues related to the trading platform
• Develop immediate remedies for client needs and advocate for permanent solutions with Engineering or Product teams
• Create and manage documentation for the company Knowledge Base
• Coordinate in-depth training on support tools and processes
• Provide one-to-one mentoring to team members on technical case work
• Use AI tooling to assist with daily tasks and workload reduction
• Provide light on-call and after-hours support

Requirements

• Bachelor's Degree or relevant substitute experience
• 3+ years of technical support experience in a small or medium-sized business
• 2+ years of AdTech experience (RTB, DSPs, ad exchanges, ad servers)
• Strong SQL and HTML experience
• Advanced MS Excel skills (pivot tables, formulas, large datasets)
• Outstanding troubleshooting and analytical abilities
• Strong client-facing and de-escalation skills
• Ability to explain complex subjects to non-technical audiences
• Proficiency in AI tools

Preferred Qualifications

• Experience with Salesforce, Jira, Confluence, Postman, Vertica, SSMS, or Tableau
• AdTech troubleshooting skills (offline attribution, tracking tags, pixels, HTML5 creatives)
• Experience in agile/scrum workflows

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, helping advertisers reach audiences across the open internet.