Platform Support Analyst I

Responsibilities

• Provide technical support for platform issues, ensuring incidents are addressed within established SLAs
• Manage and resolve technical support requests through the company's ticketing system
• Execute stored procedures and query databases using SQL to troubleshoot issues
• Develop innovative remedies for client needs while advocating for permanent solutions with Engineering and Product teams
• Contribute to the company Knowledge Base by creating and managing technical documentation
• Use AI tooling to assist with daily tasks and identify opportunities for workload reduction
• Coordinate in-depth training and provide one-to-one mentoring to team members on technical casework
• Perform light on-call and after-hours support as needed

Requirements

• Bachelor's Degree from a four-year university or relevant substitute experience
• 3+ years of experience as a technical support representative
• 2+ years of AdTech experience, including knowledge of RTB, DSPs, ad exchanges, and ad servers
• Strong SQL and HTML skills
• Advanced MS Excel skills, including the ability to use pivot tables and formulas to analyze large datasets
• Outstanding troubleshooting, analytical, and problem-solving abilities
• Strong written and verbal communication skills with the ability to explain complex subjects to non-technical audiences

Preferred Qualifications

• Experience with Salesforce, Jira, Confluence, Postman, Vertica, SSMS, or Tableau
• AdTech troubleshooting expertise in offline attribution, tracking tags, pixels, or HTML5 creatives
• Experience working within agile or scrum workflows

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. Our technology helps advertisers reach the right audiences across the open internet—from streaming TV and podcasts to mobile apps and news. We are driven to solve meaningful challenges at a massive scale, helping to support trusted journalism and quality entertainment worldwide.