Platform Specialist

Responsibilities

• Deliver exceptional end-to-end support for enterprise clients in high-stakes environments
• Communicate technical concepts clearly to demanding professional users
• Master the Legora platform to diagnose and resolve complex, high-impact issues
• Collaborate with Product and Engineering teams to drive solutions for recurring user pain points
• Create and maintain help documentation, FAQs, and best practices
• Proactively monitor customer usage patterns to identify potential issues
• Contribute to building scalable support processes and workflows

Requirements

• Experience handling complex, high-stakes B2B relationships
• Proven track record of managing demanding professional clients
• Ability to identify patterns and collaborate cross-functionally
• Technical curiosity and ability to learn new software quickly
• Experience with support tools like Intercom or Zendesk

Preferred Qualifications

• Background in SaaS, AI, or legal tech environments

About the Company

Legora is an AI-native workspace redefining how legal work gets done. Serving over 1,000 customers across 50+ countries, including top-tier global law firms, Legora helps legal professionals move faster and operate with sharper precision through advanced document analysis and automated workflows.