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Posted 8 hours ago
Platform Consultant
LegoraPlatform Consultant
Perks & benefits
Commission
Requirements
High-stakes B2B relationship management, Technical curiosity and rapid software learning, Proficiency in Intercom or Zendesk
Skills
SaaSAI
About the role
About the Company
Legora is redefining how legal work gets done with an AI-native workspace. Serving over 1,000 customers across 50+ countries, including top-tier global law firms, Legora enables legal professionals to analyze documents and manage workflows with unprecedented precision and speed.
Responsibilities
- Own Enterprise and Strategic Premium issues from initial signal to resolution
- Master the Legora platform to diagnose and resolve complex, high-impact issues
- Translate technical details into concise guidance for demanding professional users
- Partner with Product and Engineering to drive platform improvements and fix recurring pain points
- Maintain high-quality global handoffs to ensure enterprise-grade continuity
Requirements
- Experience managing complex, high-stakes B2B relationships for professional clients
- Technical curiosity with the ability to learn new software quickly
- Proficiency with support tooling such as Intercom or Zendesk
Preferred Qualifications
- Background in SaaS, AI, or legal tech
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Legora · Sydney