Platform Consultant

About the Company

Legora is redefining how legal work gets done. We provide an AI-native workspace that lets legal professionals move faster and operate with sharper precision, serving over 1,000 customers across 50+ countries including top-tier global law firms.

Responsibilities

• Own Enterprise and Strategic Premium issues from first signal to resolution
• Maintain clean handoffs across a global team to ensure enterprise-grade consistency
• Build deep expertise across the Legora platform to diagnose and resolve complex issues
• Translate technical details into concise guidance for professional users
• Resolve issues end-to-end before escalating with complete diagnostics
• Partner with Product and Engineering to fix recurring user pain points
• Produce reusable troubleshooting guides and resolution templates
• Participate in a global handoff rhythm to ensure seamless client coverage

Requirements

• Experience managing complex, high-stakes B2B relationships
• Proven ability to deliver exceptional outcomes for demanding professional clients
• Technical curiosity and ability to learn new software quickly
• Strong written communication skills for providing crisp, factual updates
• Proficiency with support tooling such as Intercom or Zendesk
• Background in SaaS, AI, or legal tech is a strong plus