Planner/Admin

Responsibilities

• Prepare, review, and monitor appointments, visits, and completions to ensure deadline adherence
• Liaise with clients and the wider team to provide project updates
• Manage all planning, administrative, and customer liaison requirements for assigned projects
• Log new jobs onto Total Mobile and ensure data accuracy for reporting
• Contact residents to arrange Validation and Post Inspection Surveys
• Allocate job codes to Site Managers
• Respond to client queries regarding property access
• Generate resident correspondence throughout the job workflow
• Monitor shared inboxes to meet action targets
• Provide administrative support to the Disrepairs Team
• Raise purchase orders as instructed
• Attend client meetings as requested

Requirements

• Relevant administrative qualification or proven experience
• Experience in a similar role
• Experience working in a fast-paced environment
• Experience in a customer-facing environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Awareness and understanding of equality issues

About the Company

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors, including water, energy, power, and telecoms, as well as home refurbishment and maintenance.