Phone Specialist

About the Company

Ferocia is the tech company behind Up, a digital platform driven by financial inclusion. As part of the Bendigo and Adelaide Bank family, Ferocia leverages technology to help Australians move from financial stress to a place of confidence and empowerment.

Responsibilities

• Provide high-quality phone support to Up customers
• Tackle diverse customer questions and resolve issues
• Collaborate with Account Verification and in-app chat squads
• Help shape and reimagine the support experience through feedback and process improvements
• Master and utilize in-house support software

Requirements

• Based in Melbourne with ability to work from the Collins Street office
• Previous customer service experience with a focus on phone-based support
• Tech-savvy with the ability to adapt to new systems quickly
• Proven track record of driving process improvements
• Adaptable and comfortable in an evolving environment

Preferred Qualifications

• Banking experience
• Knowledge of banking systems