Personal Shopper Assistant

Responsibilities

• Deliver timely, accurate, and professional customer service to Personal Shoppers and their clients
• Resolve product and service-related issues by identifying root causes and implementing solutions
• Communicate with Personal Shoppers via phone, email, and live chat
• Process ad hoc work and communicate business errors to prevent customer complaints
• Liaise with internal departments to resolve complex queries
• Work within strict turnaround times to ensure a superior customer experience

Requirements

• Matric Certificate (Grade 12)
• 1–3 years of customer service experience
• Experience working within informal markets or township communities
• Proficiency in Microsoft Office, including Excel
• Ability to work rotational shifts, including weekends, public holidays, and night shifts
• Clear criminal record

Preferred Qualifications

• Fluency in isiZulu, Sesotho, Setswana, or isiXhosa
• Strong problem-solving skills and an action-oriented mindset
• Ability to perform under pressure while maintaining high-quality standards