Personal Lines Support Specialist

Responsibilities

• Respond to client inquiries via phone and email in a timely and professional manner
• Assist customers with policy servicing needs, including endorsements, billing, and claims support
• Answer incoming calls and route inquiries to appropriate team members
• Prepare and process policies, renewals, endorsements, applications, and related documentation
• Maintain accurate client records and follow-up activities within agency systems
• Support Personal Lines Account Managers with assigned tasks and service needs
• Ensure compliance with company procedures to reduce errors and omissions

Requirements

• High school diploma or equivalent
• Detail-oriented with strong problem-solving skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Word, Outlook) and agency systems
• Self-motivated with the ability to work independently