Personal Banking Associate

Responsibilities

• Deliver exceptional service to BMO customers and prospects by identifying needs and providing advice on financial solutions.
• Act as a lobby leader, welcoming customers and guiding them through digital and self-serve banking options.
• Conduct needs-based conversations to recommend personal banking products, credit cards, and investment advice.
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships.
• Support branch operational activities, including inventory management, application follow-ups, and opening/closing procedures.
• Ensure compliance with all risk, legal, and regulatory policies to safeguard customer assets and privacy.

Requirements

• 1–2 years of relevant experience in customer service, sales, or a related field.
• Registration to sell investment products completed or in progress (must be completed within 12 months).
• Proficiency with digital tools, including smartphones, tablets, and online banking applications.
• Experience in a consultative sales or customer service role.
• Strong interpersonal and communication skills with the ability to build rapport with diverse customers.
• Strong problem-solving aptitude and the ability to respond flexibly to new challenges.

About the Company

BMO is a leading North American bank driven by a single purpose: to Boldly Grow the Good in business and life. With over 12 million customers, we provide personal and commercial banking, wealth management, and investment services. We are committed to an inclusive, equitable, and accessible workplace where our people can grow and make a lasting impact.