Personal Banking Associate

Responsibilities

• Deliver exceptional service to customers and prospects by identifying needs and providing advice on financial solutions.
• Act as a lobby leader to guide customers through digital and self-serve banking options.
• Conduct needs-based conversations to recommend personal banking products, credit cards, and investment advice.
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships.
• Support branch operational activities including inventory management, application follow-ups, and opening/closing procedures.
• Ensure compliance with all risk, legal, and regulatory policies to safeguard customer assets and privacy.
• Maintain up-to-date knowledge of personal banking products, market trends, and the regulatory environment.

Requirements

• 1-2 years of relevant experience in customer service or a related field.
• Registration to sell investment products completed or in progress (must be completed within 12 months).
• Experience in consultative sales or customer service roles.
• Proficiency with digital tools, including smartphones, tablets, and online banking applications.
• Strong interpersonal and communication skills with the ability to build rapport with customers.
• Strong problem-solving aptitude and the ability to respond flexibly to new challenges.
• Highly organized with an ability to manage diverse tasks and maintain accuracy.

Benefits

• Competitive salary ranging from $34,750 to $51,800 based on experience and location.
• Comprehensive health insurance and accident/life insurance.
• Retirement savings plans.
• Tuition reimbursement programs.
• Opportunities for professional development, in-depth training, and coaching.

About the Company

BMO is a leading North American bank driven by a purpose to Boldly Grow the Good in business and life. Serving more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services. We are committed to an inclusive, equitable, and accessible workplace where employees are valued, respected, and empowered to make a lasting impact.