Personal Banking Associate

Responsibilities

• Deliver exceptional service to customers by identifying needs and providing advice on financial solutions and digital banking options
• Act as a lobby leader to guide customers through the branch and recommend alternative digital or self-serve banking channels
• Conduct needs-based conversations to identify opportunities for personal banking, credit cards, and investment products
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships
• Support branch operational activities including inventory management, application follow-ups, and opening/closing procedures
• Ensure compliance with all risk, legal, and regulatory policies to safeguard customer assets and privacy

Requirements

• 1-2 years of relevant experience in customer service or a related field
• Registration to sell investment products completed or in progress (must be completed within 12 months)
• Experience in consultative sales or customer service roles
• Proficiency with digital tools, including tablets, smartphones, and online banking applications
• Strong interpersonal and communication skills with the ability to build rapport with customers
• Strong problem-solving aptitude and organizational skills

About the Company

BMO is a leading North American bank driven by a purpose to Boldly Grow the Good in business and life. Serving more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally.