Personal Banking Associate

Responsibilities

• Deliver exceptional service by identifying customer needs and providing advice on financial solutions and investment products
• Act as a lobby leader to guide customers through digital and self-serve banking options
• Conduct needs-based conversations to recommend personal banking, credit card, and investment solutions
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships
• Support branch operational activities including inventory management, application follow-ups, and opening/closing procedures
• Ensure compliance with all risk, legal, and regulatory policies to safeguard customer assets and privacy
• Maintain up-to-date knowledge of personal banking products, market trends, and the regulatory environment

Requirements

• 1-2 years of relevant experience in customer service or a related field
• Registration to sell investment products completed or in progress (must be completed within 12 months)
• Experience in consultative sales or customer service roles
• Proficiency with digital tools, including tablets, smartphones, and online applications
• Strong interpersonal skills with the ability to build rapport and connections with customers
• Excellent problem-solving aptitude and the ability to respond flexibly to new challenges
• Strong verbal and written communication skills

Benefits

• Competitive salary range
• Performance-based incentives and discretionary bonuses
• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

About the Company

BMO is a leading North American bank driven by a purpose to Boldly Grow the Good in business and life. Serving more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally.