People Team Coordinator

Responsibilities

• Triage and resolve incoming tickets and emails regarding employment verifications, garnishments, IWOs, benefits, and life events
• Process incoming mail including state agency notices, Workers Comp requests, and regulatory correspondence
• Approve UKG notifications for direct deposit changes, team changes, and benefit elections
• Address W2 issues, tax adjustments, and quarterly filings in coordination with payroll
• Resolve UKG help requests including timecard and login issues
• Process new-hire benefits approvals and life event documentation
• Manage PT-to-FT benefit transitions and communications
• Run recognition programs including new-hire boxes, baby gifts, and anniversary rewards
• Maintain documentation and process cleanliness

Requirements

• 1+ years of administrative, customer service, or operations experience
• Experience managing high-volume inboxes or ticket queues
• Proficiency with HRIS systems (UKG preferred) and Microsoft 365
• Strong attention to detail and process discipline
• Ability to handle sensitive and confidential information with discretion
• Professional communication skills

Preferred Qualifications

• Experience with employment verifications, garnishments, IWOs, or benefits administration
• Experience with Freshservice or similar ticketing systems
• Bilingual in English and Spanish

Benefits

• Health, vision, and dental insurance
• 401(k) with up to 6% company match
• Flex PTO and 10 paid holidays
• Gym membership and discounted phone plan
• 3 paid service days per year
• Paid parental leave
• Professional development support
• Employee assistance program

About the Company

Redstone Residential is a national student and multi-family housing operator managing more than 38,000 beds across 20 states. Headquartered in Provo, Utah, the company focuses on empowering people and elevating communities through a high-performing, people-first culture.