Peer Counselor

Responsibilities

• Conduct community outreach to individuals with SMI in homes, shelters, hospitals, and emergency departments
• Support health needs by scheduling appointments, taking vitals, and assisting with telehealth access
• Build trust and empower individuals to pursue personal recovery goals
• Serve as the primary point-of-contact for ongoing engagement in supportive services
• Facilitate access to benefits, resources, and transportation to address social determinants of health
• Assist with care coordination and advocate for individual goals
• Provide thorough documentation of encounters and participate in case reviews
• Perform initial and ongoing telephonic outreach

Requirements

• Lived experience with SMI (serious mental illness) and/or SUD (substance use disorder)
• State Peer Recovery certification or willingness to obtain within six months
• Two years of demonstrated recovery time from a mental health and/or substance abuse disorder
• Valid driver’s license in good standing and ability to operate a vehicle
• Proficiency with smartphone and computer technology
• Ability to work Monday - Friday, 8:30 am - 4:30 pm

Preferred Qualifications

• Experience with direct in-person outreach for individuals with SMI and SUD
• Expertise in recovery education and coaching
• Understanding of trauma-informed approaches to peer support
• Familiarity with local community resources and behavioral health systems
• Community Health Worker (CHW) Credential

Benefits

• Physical and mental health insurance
• Dental and vision insurance
• 401(k) with company match
• 16 weeks parental leave
• Paid vacation (15 days in first year)
• Equity or special incentive programs
• Performance bonus potential

About the Company

firsthand supports individuals living with SMI through a holistic approach including peer recovery specialists, benefits specialists, and clinicians. We use lived experience to build trust and help individuals reconnect to the healthcare they need.