Peer Counselor

Responsibilities

• Conduct community outreach to individuals with SMI in homes, community locations, and care settings
• Support health needs by scheduling appointments, taking vitals, and assisting with telehealth access
• Build trust and relationships to empower individuals to pursue personal recovery goals
• Serve as the primary point-of-contact for ongoing engagement in supportive services
• Address social determinants of health by facilitating access to benefits, resources, and transportation
• Assist with care coordination and advocate for individual goals
• Provide timely and thorough documentation of encounters
• Perform initial and ongoing telephonic outreach

Requirements

• Lived experience with SMI and/or SUD
• State Peer Recovery certification or eligibility to obtain within six months
• Valid driver’s license in good standing with ability to operate a vehicle
• Two years of demonstrated recovery time from a mental health and/or substance abuse disorder
• Proficiency with technical tools like email, messaging services, and apps
• Ability to work Monday - Friday 8:30 am - 4:30 pm

Preferred Qualifications

• Experience with direct in-person outreach for individuals with SMI and SUD
• Expertise in recovery education and coaching
• Understanding of trauma-informed approaches to peer support
• Familiarity with local community resources and behavioral health systems
• Community Health Worker (CHW) Credential

Benefits

• Physical and mental health insurance
• Dental and vision insurance
• 401(k) with match
• 16 weeks parental leave
• Paid vacation (15-20 days per year)
• Equity or special incentive programs
• Performance bonus potential

About the Company

firsthand supports individuals living with serious mental illness (SMI) through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians to help them reconnect with necessary healthcare.