Payments Operations Manager, Strategy & Delivery

About the Company

Cardless is a credit card and loyalty platform that helps consumer businesses engage their customers. We’ve launched over a dozen programs with partners like Coinbase, Bilt, and Qatar Airways, building technology that embeds credit card experiences directly into their products.

Responsibilities

• Scale operational infrastructure by building and evolving systems, workflows, and processes to support growing transaction volumes.
• Drive operational excellence through automation and tooling by partnering with Engineering to build scalable, AI-enabled solutions.
• Build cross-functional systems by partnering with Product, Engineering, Compliance, Fraud, and external vendors to operationalize new requirements.
• Improve monitoring, exception management, and visibility across the card lifecycle.

Requirements

• 5+ years of experience in strategy & operations, business operations, payments, fintech, or consulting.
• Experience managing complex cross-functional initiatives and improving operational processes.
• Strong analytical skills with comfort using data to investigate issues and drive decisions.
• Experience working with operational tooling, automation, or systems improvement.
• Ability to operate effectively in fast-moving, ambiguous environments.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience in payments, card operations, fintech, or banking infrastructure.
• Familiarity with card networks, processors, or payment workflows.