Payment Systems Support Officer

Responsibilities

• Provide ongoing maintenance and technical support for ATM Switch and Card Management Systems (CMS).
• Participate in all SDLC phases to create and implement new ATM and Card services.
• Collaborate with Business and Operations departments for requirements gathering, gap analysis, and BRD reviews.
• Coordinate with vendors to deploy, implement, and test new services.
• Perform System Integration Testing (SIT) and support QC/QA teams with test plans and simulations.
• Test the integration of ATM Switch and CMS interfaces and APIs with internal and external parties, including local and international schemes.
• Monitor payment systems and participate in release management activities.
• Troubleshoot and investigate production issues, following up with vendors for resolution.
• Provide technical support for ATM machines and surrounding systems, including Aptra Vision and Proview.
• Offer 1st and 2nd level technical support to internal colleagues and departments.
• Assist with documentation, training, and handover processes for operations departments.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, CIS, or a related field.
• Fresh graduate or up to one year of experience in the IT field.
• Good knowledge of Oracle SQL, PL/SQL, and database design.
• Strong programming skills in languages such as C, C++, Java, JavaScript, C#, or HTML.
• Knowledge of Web services and API deployment/testing (REST, SOAP).
• Basic knowledge of operating systems including Windows, Unix, and Linux.
• Strong analytical and communication skills.
• Ability to work effectively under pressure.
• Good command of the English language.

Preferred Qualifications

• Sound knowledge of Fintech, ATM Switch, Routing, Card Management, and ATM hardware.