Payment Platform Manager

About the Company

Cardless is building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs, including for Coinbase, Bilt, and Qatar Airways, helping businesses embed credit card features natively into their products.

Responsibilities

• Own the processor relationship end-to-end, including day-to-day platform management, change requests, and quarterly business reviews
• Manage program setup and ongoing configuration across card programs, including BINs, billing tables, APRs, and fees
• Coordinate with BIN sponsors and card networks on configuration requirements
• Partner with Product and Engineering to scope and implement processor-side requirements for new features
• QA configuration changes before they reach cardholders to prevent customer or compliance issues
• Maintain internal documentation on program configurations and processor setup
• Monitor processor performance and flag issues to relevant internal teams
• Serve as the internal subject matter expert for processor questions across Product, Engineering, and Compliance

Requirements

• 4+ years in payment operations, platform operations, technical program management, or bank operations
• Experience owning or operating a complex, production-critical technical platform (processor, core banking, or payment gateway)
• Analytical rigor and comfort working with data; SQL strongly preferred
• Clear written and verbal communication skills for cross-functional stakeholders
• Experience working with engineering and product teams to implement production changes
• Proven track record of building operational processes, documentation, and change management
• Ability to thrive in ambiguity and fast-moving environments

Preferred Qualifications

• Previous experience working within a card processor platform