Payment Operations Specialist

About the Company

Motorway is the UK’s fastest-growing used car marketplace. Our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal.

Responsibilities

• Resolve payment issues for dealers and sellers quickly
• Monitor the end-to-end payment process for accuracy, security, and timeliness
• Manage payment support tickets and respond to queries professionally
• Process work orders, approve payments, and track transactions
• Assist with payment security and compliance
• Create reports on payment journeys and processes to support decision-making

Requirements

• Passion for customer service and helping people
• Strong communication skills across phone, email, and chat
• High attention to detail and accuracy
• Proactive problem-solving abilities
• Ability to thrive in a fast-paced, changing environment

Preferred Qualifications

• Experience solving complex customer problems related to payments or online transactions
• Previous experience with payment systems, reconciliation, or risk management
• Ability to explain complex financial information clearly to diverse stakeholders