Payment Network Operations Lead

Responsibilities

• Own the end-to-end operational interface between Chase and major card networks (Visa/Mastercard) for the Issuing business.
• Manage day-to-day operational engagement with network counterparts and foster cross-team cooperation.
• Oversee network portal operations, access governance, and issuer identifier governance (e.g., BIN setup/maintenance).
• Drive operational readiness for network changes, including rule updates, releases, and certifications.
• Run issuer-facing network compliance program workflows, including intake, evidence gathering, and dispute coordination.
• Maintain a strong control framework, implementing internal controls to ensure compliance with network requirements and internal policies.
• Support audits, scorecards, and performance reporting with executive-ready updates.

Requirements

• 8+ years of experience in issuer card payments within a financial institution, card network, or processor.
• Deep understanding of card network economics, business models, and the acquiring/issuing landscape.
• Familiarity with control design concepts and operational risk practices applied to payments operations.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to lead cross-functional teams and influence senior stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Experience ensuring compliance with regulatory and contractual obligations.

Preferred Qualifications

• Experience working at a major card network (Visa, Mastercard, Amex, or Discover).
• Experience with network compliance program penalties, fines validation, and dispute/appeal processes.

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our Consumer & Community Banking division serves our customers through personal banking, credit cards, mortgages, and more.